Intake and Recruitment Manager

Intake and Recruitment Manager

About Madison Strategies Group

Do you want to go to work every day knowing you are positively impacting people's lives? Madison Strategies Group is a local nonprofit organization dedicated to empowering individuals in the community by providing comprehensive workforce development programs. The passion for our community is the driving force behind the Madison Strategies team, striving to create access to high-quality education, fulfilling employment, and upward economic mobility for all. We continually look ahead and innovate to ensure our programs meet the evolving needs of the workforce and community. 

Make an Impact with Our Team

We know the work we do is both highly challenging and profoundly rewarding. Our successes stem from positive attitudes, diverse thoughts, collaborative work, and compassionate customer service. We hold ourselves to the highest standards because we recognize the importance of our work for the community. 

MSG is seeking an outgoing, detail-oriented, and professional Intake and Recruitment Manager to lead our Intake Team. This is an excellent opportunity for a highly organized individual with management experience who thrives in a fast-paced, mission-driven environment and wants to use their leadership and customer service skills to make a lasting impact. The Intake and Recruitment Manager will oversee the daily operations of MSG’s multi-step, multi-day intake process across all programs, ensuring a consistent, accurate, and welcoming experience for every applicant from initial contact through enrollment.

The Primary Responsibilities of the Intake and Recruitment Manager include:

Intake Team Management

• Manage a two-person Intake Team, ensuring clear task prioritization, achievement of program goals, and high customer service standards.
• Facilitate weekly team meetings and individual check-ins to support staff development, address challenges, and provide coaching to ensure excellent service delivery.
• Provide guidance and support in de-escalating difficult customer service situations, modeling professionalism and empathy.
• Ensure accurate and timely data entry in Salesforce and Google Docs/Sheets.

Intake Strategy & Performance

• Monitor intake performance, identify bottlenecks, and adjust service strategies to meet enrollment and program goals.
• Collaborate with the Director of Programs to develop and implement improvements to intake workflows and recruitment processes.
• Track and report on intake metrics to the Leadership Team, including progress toward goals, obstacles to success, and recommendations for improvement.

Recruitment & Community Engagement

• Represent MSG at community events, job fairs, and outreach activities to promote programs and generate new applicant leads.
• Build and maintain relationships with community partners and referral sources to strengthen recruitment pipelines and increase awareness of MSG’s services.
• Partner with the Outreach & Communications Manager to coordinate online advertising and produce effective recruitment materials that reflect MSG’s brand and goals.

Qualifications:

• Associates' or Bachelor's degree required
• A minimum of two years’ experience managing individuals or teams
• Three years or more of experience in customer service, call center/telemarketing, office management, or recruiting
• Outstanding customer service skills on the phone, in-person, and via email correspondence
• Strong administrative skills, with a typing speed of at least 45 - 55 words per minute
• Extensive experience with MS Office, Excel, Word, Gmail, Google Docs/Sheets. Experience with Canva and/or Adobe products is a plus.
• Ability to solve problems and respond quickly while managing multiple priorities
• Experience with data entry and data analysis to meet and exceed goals and metrics
• Excellent public speaking and presentation skills
• Previous experience using Salesforce is a plus
• Occasional evening or weekend work required (advanced notice provided)
• Must have personal transportation that can be used throughout the workday

Job Type: Full-time

Benefits: Madison Strategies Group offers a competitive benefits package that includes: health insurance, 401k, and generous paid time off. Madison Strategies Group is an equal opportunity employer committed to a diverse workforce.

How to apply:  Our multi-step hiring process ensures we employ the right people with the skills necessary to innovate and elevate the Madison Strategies team. Submit a cover letter along with your resume describing how the mission of Madison Strategies Group motivates you. If making a lasting impact on your community with a dedicated and energetic team sounds like you, join us to help Tulsans build better futures.

Location: Tulsa OK, On-Site 8:30 am - 5:00 pm

Salary: $60,000 - $65,000/year based on experience

MSG is an equal opportunity employer, committed to a diverse workforce.